Natural resources agencies in the Americas must understand how to enhance the effectiveness of programs and policies while maintaining an adequate level of funding. This white paper describes how analytics can provide optimized solutions to these challenges. The paper first describes the use of analytics in resource management, education and CRM, operations and performance management. Ultimately, you will learn about SAS' analytic capabilities for natural resource agencies.

Every day, retail organizations ask two related questions: 1) How can we maximize revenues from our product offerings, retail outlets and customer relationships? 2) How can we maximize profitability without eroding the quality of our products, the shopping experience or customer satisfaction?

Read this white paper to find out how advanced analytics, including statistics, data mining, optimization and forecasting, give retailers a robust way to understand what is happening and what could happen in their business with quantified accuracy. You will learn about specific applications for analytics in marketing, merchandising, operations and performance management.

This white paper describes ways the healthcare industry can use the data at its disposal to evolve toward more personalized medicine. In particular, you will learn about the promising possibilities of electronic medical records and powerful analytic solutions for healthcare providers from SAS. The paper also includes some real-life situations in which SAS analytics are being used to improve patient care and research.

Pharmaceutical sales and marketing professionals face a unique set of challenges in their efforts to boost sales enough to recoup staggering development costs. This white paper explores the possibilities of data integration and advanced analytics in marketing and selling pharmaceuticals. The paper also includes a list of key analytical techniques and several industry case studies.

The current regulatory environment in financial services has left most institutions in need of a more effective approach to the detection and prevention of money laundering. This white paper discusses some relevant regulations, explores current trends in anti-money laundering (AML) technology strategy and proposes ways to achieve competitive advantage through AML solutions.

It is no longer sufficient for an organization to be lean, agile and efficient. Its entire supply chain must also perform as the company itself does. If some customers are excessively high-maintenance, they erode profit margins. Who are these troublesome customers, and how much do they drag down profits? Once you know, what corrective actions should you take? This detailed white paper explores the value of activity-based cost management (ABC/M) in determining customer profitability. It describes the insights gained from validly measuring customer profitability and how organizations apply performance management systems to manage changing strategies for increasing profit, reducing cost and improving performance throughout the enterprise.

Radio frequency identification (RFID) is spreading quickly through the global network of supply chains. The technology promises improved efficiency and more accurate tracking--along with untold amounts of data. Read this white paper to get a brief introduction to RFID and learn about a variety of SAS technologies that can help you harness the value of your RFID-related data. Such technologies include data quality, business intelligence, predictive analytics and even retail-specific applications.

This paper presents a methodology for conducting a forecasting strategic value assessment for your organization.

SAS delivers the most complete set of predictive analytical tools available today for developing highly predictive models. These models typically are deployed as SAS code programs into both batch and on-demand environments. Some users, however, convert models to another language, compile the new code into an executable module, validate the model for expected results and deploy the module into a production system, a process that can take from three 3 to 24 months.

This paper will demonstrate a new approach where businesses can deploy more predictive models into production for a given time period, enabling more accurate decisions related to credit applications, predictive behavior and marketing campaigns.

In September 2005, the Federal Reserve Board will disclose pricing data on higher cost loans with respect to applicant race, ethnicity, gender and income status. This new pricing information, in the officially filed HMDA data, will be used to monitor mortgage lending practices and assist in identifying possible discriminatory pricing patterns.

This paper presents a systematic approach for statistical analysis of HMDA pricing data. You will learn how an effective and powerful method to detect statistically significant pricing disparities amongst various groups is beneficial for lending institutions. The method described in this paper can be applied to HMDA filing data and a broader set of information including additional applicant and transaction information, credit bureau data, and credit underwriting and pricing policies.

SAS for Customer Experience Analytics is designed to enable retail banks to tailor every customer contact and optimize value at every opportunity, from visitor arrival through web site interaction to the business response. This white paper describes the technology landscape leading up to the current demand for true, actionable multi-channel intelligence, together with the key elements required for a successful customer experience analytics solution.

This white paper highlights how SAS for Customer Experience Analytics helps organizations optimize the Web experience for their customers and analyze customer data for more effective marketing. Ultimately, you will learn how SAS for Customer Experience Analytics allows you to gain deeper customer insights, choreograph more meaningful customer interactions and improve overall marketing performance.

Understanding customers' credit scores is essential for banks, and there is much to be gained by conducting credit scoring activities in-house, including consistency, accuracy, faster integration of new models, and privacy.

Read this white paper to learn how SAS helps build and maintain their own credit scoring function. The paper discusses the development and deployment of scoring models, as well as the process of monitoring those models for improvement.

This paper, based on research by nGenera Corporation, provides answers to six key questions that executives should be asking about how to use business analytics to improve performance and compete successfully -- from "Where should we leverage business analytics?" and "What's the payoff?" to "What kinds of people do we need?" and more.

A Business Intelligence Competency Center (BICC) is a permanent formal organizational structure that exists to advance and promote the effective use of business intelligence in support of the organization's business strategy. This white paper explores the value that an organization can receive from a BICC. You will learn about organizational implications, how to fund such an effort, and how SAS can help ensure a successful BI strategy. The paper also includes a brief case study.

In March 2007, SAS conducted a survey of 175 business intelligence professionals from around the globe to assess current trends in the use of business information - specifically business intelligence and competency centers - and their effect on organizational performance. This report outlines the results of that survey and its implications for information management in your organization.

Release 3.1 of JMP Genomics software from SAS adds specific menu items for copy number analysis. In this white paper, we will review a simple JMP Genomics workflow to determine differences in copy number or B-allele frequencies. These workflows have been tested on Illumina DNA Analysis BeadChips, including the Human1M DNA Analysis BeadChips.

Attitudes about how corporate citizenship strengthens profitability and revenue growth in American companies are presented in this report from both interviews and an online survey of 566 US-based executives conducted by the Economist Intelligence Unit in September 2008. SAS was one of the sponsors of the research.

Healthcare leaders are challenged to improve care delivery, reduce costs and enhance physician and employee engagement. Doing so requires the ability to access data from a variety of siloed and disparate systems, and then to get that data into the hands of those closest to the issues. Applying business intelligence in a healthcare setting is a powerful way to break down political barriers, overcome resistance to change, align strategic priorities and improve communication.

This white paper explores the ways that business intelligence and performance management software systems can facilitate evidence-based healthcare delivery in hospitals. The paper provides background on implementing business intelligence and then offers case studies demonstrating successful BI at several prominent hospitals.

The amount of information in business is growing exponentially. This white paper shows how the dashboarding and scorecarding capabilities of SAS Strategic Performance Management can help you maximize the value of this information. The paper describes the progression through focus, alignment and agility that SAS facilitates using advanced data access, alerts and traffic lighting, and dynamic diagramming functions.

Credit scoring models can assist bankers with credit decisions and can enhance compliance with fair lending laws and regulations. This white paper examines the current deployment of credit scoring models, the challenges banks often encounter and future credit scoring trends. You will learn about common types of models, how to measure their performance and the impact of regulations on credit scoring.

To meet mounting demand for service, the United States court system must use modern technologies to guide decision making, the development of public policies and communication with citizens. This white paper argues that technology, when properly conceived and implemented, is the critical component that drives opportunities for U.S. courts to demonstrate improvements in efficiency, effectiveness, communication, interagency collaboration and customer service.

Banks can no longer view their customers from the perspective of specific products or a snapshot in time. To maximize lifetime profitability from valued customers, they must abandon the traditional silo mindset and work to gain a comprehensive view of customers across products, channels and time.

This white paper focuses on the analytic capabilities of SAS Banking Intelligence Solutions, including customer segmentation, cross-selling and up-selling, and customer retention. The paper also includes a brief discussion of the open, flexible architecture on which these solutions are built — including analytic models built specifically for banks.

Banks and financial institutions are recognizing that they can no longer look at a consumer from a specific product or snapshot perspective but must encompass the entire customer relationship to fully understand a client's profitability. It is now necessary to invest in a more customer-centric vision.

This white paper explores the benefits of customer relationship management (CRM) in the banking industry. By reading about failed business scenarios that could have been prevented with the right CRM solution, you will learn how banks can shift the focus of their business to maximize customer profitability. The paper also offers six business imperatives, and their implications, for a successful CRM strategy.

While it is essential to employ customer-centric strategies to improve revenue, it is also necessary to balance customer needs with shareholder value. This white paper outlines a method for achieving this balance by tying retention spending to customer financial value. You will learn how to evaluate customers by combining financial value with loyalty, and about requirements for a properly customer-focused strategy.

This technical white paper discusses the test results of SAS Scalable Performance Data Server (one component of SAS Intelligence Storage) on a Sun Solaris 10 x64 Sun Fire X4600 server with two attached Sun StorageTek 6540 arrays. The findings of the test can be applied easily to any engine or server being used as a component of SAS Intelligence Storage.

The federal government has enacted laws and standards making discrimination in lending illegal. To help financial lenders improve the accuracy of their disparate treatment testing evaluations, SAS has developed a methodology called the Dynamic-Conditional Process (DCP). This methodology dynamically classifies lending decision factors and captures variations in policy thresholds among loan products, markets and/or programs. Read this white paper for an introduction to the DCP methodology.

Many forward-looking executives are turning to predictive maintenance (PM) solutions to help prevent equipment failures and avoid the costs of unplanned downtime. This paper explores the business case for investing in predictive maintenance solutions, examines how they work to lower maintenance costs and minimize disruptions across the enterprise, and describes what is required to get started with PM today.

The increasing dynamism and complexity of the modern global economy has put enterprise risk management (ERM) high on the agenda of many companies. This report presents the 2007 results of SAS' annual international benchmark survey on ERM in the financial services industry. Read this paper to learn about the drivers and benefits, economic rewards, implications for staff and systems, and the future of ERM.

Organizations that respond to regulatory pressures by simply documenting their existing fraud management practices are selling themselves short. This paper describes how an enterprisewide approach to fraud management -- spanning all contact channels and account types and including powerful analytics, holistic intelligence and integrated case management -- is the best approach for financial organizations looking to turn the tide on fraud.

This report from Bloor Research evaluates SAS ETL^Q, outlining a number of key findings about the SAS offering. In particular, this report highlights that, while SAS has not traditionally been well known in the ETL marketplace, SAS ETL products are mature and worth consideration.

In addition to outlining key findings, this report provides some background on SAS, its available products, and its capabilities in data access and data quality. The paper also includes a discussion of SAS ETL Studio, the primary development environment for ETL processes in SAS ETL^Q.

Government agencies are particularly susceptible to misappropriation of funds. Billions of dollars can be siphoned away from worthy programs due to process deficiencies, lack of transparency or outright fraud. This executive overview outlines five steps to identifying and preventing fraud, waste and abuse. These steps focus on gaining deeper insights into existing records of program activities and financial data.

This report provides the topline results of a survey commissioned by SAS but conducted independently by Computerworld Research of business leaders on sustainable IT initiatives at their organizations. With nearly 8 out of 10 survey respondents expecting an impact of sustainability on the goods and services their organizations offer to end users, they recognize the impact on their brands and are turning to the adoption of performance management frameworks to strategize, analyze and implement effective sustainability initiatives.

Activity-based costing (ABC) has transformed from a tool that simply improves the accuracy of cost computations to one that adds immeasurable value to forward-looking government organizations. This white paper explores the transformation of ABC from a manufacturing tool to a management practice. You will also learn about the relationship between ABC and performance management. The paper also includes two real-world case studies.

Ensure that your organization is getting the best possible forecasts, as efficiently as possible. Through this paper you will discover how the forecast value added (FVA) metric can be used to identify waste in forecasting processes and expose factors that diminish accuracy. The author provides detailed instruction on using FVA: from gathering data, to conducting analysis, to effectively reporting the results to management. He also discusses the real-world results of FVA analysis at companies from a variety of industries.

 

How can the chief human capital officer optimize the work force in alignment with organizational goals? This paper discusses how aligning goals is possible, as well as addressing workforce demands at every stage of the talent life cycle, mitigating workforce risks, proactively responding to changing workforce trends and demographics, planning for mergers, acquisitions and downsizing, and synchronizing financial and operational workforce strategies.

Government agencies are facing a human capital crisis where CHCOs and managers will need to be more strategic and gain a more holistic view of the work force to support the agency mission. This paper presents how to align the human capital strategy with organizational goals, address workforce demands, mitigate workforce risks, proactively respond to changing workforce demographics, plan for change, and synchronize financial and operational workforce strategies. 

This white paper discusses fundamental issues that impact an organization's ability to forecast accurately. These issues include the operational definition of "demand," what to forecast, how to measure performance, organizational practices and demand volatility. Without addressing these issues, the investment may yield no return.

This white paper, together with the on-demand Web training session, is intended to give existing and new customers and evaluators a brief overview of the JMP^® Genomics solution and an introduction to some of the new features in JMP Genomics 3.2. For more detailed information about specific processes, please consult the JMP Genomics User Guide and JMP Genomics User Guide Supplement, found under Genomics > Documentation and Help.

IT capacity management is a balance between service cost and capacity investment, and between supply and demand. This white paper explores how to move beyond the IT Infrastructure Library's (ITIL) best practices for capacity management. You will learn how to automate the capacity management process and use advanced analytics to align demand forecasts with business requirements.

While Web services have great potent